What to Expect When Visiting Our Hospital

Before coming in, it is always good to call us first in case we are at capacity due to the nature of how an ER hospital works, and our walk-in General Practice services. This will also allow us to ask important questions that will help us be better prepared for your arrival.

Upon your arrival, it is important that our staff gathers as much information as possible about the nature of your pet’s visit. Generally, a Client Care Representative will greet you at the door, and ask a few questions to assess your pet’s condition to determine if the case is life threatening. We always strive to see each case as quickly as possible, however our triage process is intended to ensure we see the most urgent cases first when multiple patients arrive at our hospital. This means that if your pet’s condition is not critical, you may have to wait awhile longer for service, which is no different than how you would be treated at a human hospital’s ER. Simply stated, a pet needing CPR should be seen before a pet with a minor incision or torn nail.

• After triage, a member of our support staff may notify you that your pet needs to be seen right away. We will also ask you some important questions and discuss any additional information we believe is necessary to properly treat your pet.
• Once we have evaluated your pet’s condition, we will provide treatment recommendations, answer any questions you may have, and give you a written estimate (treatment plan) of what it will cost to treat your pet. In order to facilitate this part of the process we accept a wide range of payment options including financing through Paybright.